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ARTICLE 1) PARTIES
1.1 – SELLER
Title: Globally Danışmanlık İç ve Dış Tic. Inc.
Address: Inkilap Mah. Kucuksu Cad. No: 113 Umraniye / Istanbul / TURKEY
Phone: +90 (0850) 420 74 14
1.2 – RECEIVER
ARTICLE 2) SUBJECT
The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER has ordered electronically from the www.kafeinkultur.com website.
ARTICLE 3) INFORMATION REGARDING THE CONTRACT PRODUCT, PAYMENT AND DELIVERY
The basic features of goods or services can be found at en.kafeinkultur.com.
Prices listed and announced on the site are sales prices. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.
The sales price of the goods or services subject to the contract, including all taxes, is shown in the table below.
3.1 – PRODUCTS
3.2 – METHOD OF PAYMENT:
3.3 – DELIVERY METHOD AND PLAN
Product shipments will start within the time specified in the product details.
The shipping fee, which is the product shipping cost, will be paid by the BUYER. (Except those with free shipping notification in the product detail)
3.4 – DELAY INTEREST
Since the payment will be made in cash or by credit card, no delay interest is applied by the SELLER.
ARTICLE 4) GENERAL PROVISIONS
4.1) The BUYER declares on the website en.kafeinkultur.com that he has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract and has given the necessary confirmation in electronic environment. BUYER; By confirming this Preliminary Information electronically, the SELLER confirms that it has obtained the address to be given to the BUYER by the SELLER before the conclusion of the distance contracts, the basic features of the ordered products, the price of the products including taxes, payment and delivery information accurately and completely.
4.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated, within the period specified in the preliminary information on the website, depending on the distance of the BUYER’s residence for each product, provided that it does not exceed the legal 30-day period.
4.3) The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.4) The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.5) The SELLER may supply a different product with the same quality and price, by informing the BUYER and by obtaining its explicit approval, before the contractual performance obligation expires.
4.6) If the SELLER fails to fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it notifies the consumer of this situation before the contractual performance obligation expires and returns the total price to the BUYER within 10 days.
4.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
4.8) After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER’s credit card by unauthorized persons, not due to the BUYER’s fault, within 3 days, provided that the BUYER has delivered the product to him. must be returned to the SELLER within In this case, the shipping costs belong to the BUYER.
4.9) If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER’s accounts after the return to the bank is entirely related to the bank transaction process, the BUYER may not be able to intervene in any way for the possible delays and it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the BUYER’s account by the bank. already accepting.
ARTICLE 5) RIGHT OF WITHDRAWAL
Consumer (BUYER), has the right to withdraw from the contract within (fourteen) days without giving any reason. The duration of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of the right of withdrawal;
a) In the case of goods that are the subject of a single order and delivered separately, the day on which the consumer or the third party determined by the consumer receives the last product,
b) In the case of goods consisting of more than one piece, the day when the consumer or the third party determined by the consumer receives the last piece,
c) In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party determined by the consumer receives the first goods is taken as a basis. You can make your withdrawal notification via the easy return option on your personal membership page on www.kafeinkultur.com before the right of withdrawal expires. The carrier stipulated within the scope of your right of withdrawal is Yurtiçi Cargo, and the details regarding the return are explained in the easy return option on your personal membership page on www.kafeinkultur.com.
The consumer cannot use the right of withdrawal in the following contracts:
a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the provider.
b) Contracts for goods prepared in line with the wishes or personal needs of the consumer.
c) Contracts for the delivery of perishable or expired goods.
d) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts for books, digital content and computer consumables offered in material environment, provided that the protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods.
g) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract.
h) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period.
i) Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
j) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.
k) The shipping fee is non-refundable when purchasing and returning the goods for the first time. (For defective products, shipping costs are covered by us. Service report is required)
l) If the goods are not shipped within 10 days, based on the approval of the return request, the return will not be accepted.
m) If the returned product is returned with all accessories and gifts, if the gift voucher has been defined and used, the amount of the gift voucher will be deducted from the amount of the returned product. If the gift voucher has not been used, the voucher will be cancelled.
n) Furniture is not returned after it is installed on the products.
o) Having 2 copies of the invoice of the goods.
p) For products that are installed by the service, no refund will be made if the box is opened or the installation is done outside the service.
r) In case of inserting a sim card into the purchased mobile phone and establishing a network connection with WiFi, the device will be in the 2nd hand status. In accordance with the relevant legislation, the “saleable feature of the product should not be lost” within the scope of the right of withdrawal. Refunds cannot be made within the scope of the right of withdrawal. Defective etc. If there is a product, the store should be contacted. The store may request a technical service report.
s) There will be no refunds or exchanges for damaged products without a cargo report for returns and exchanges. The responsibility belongs to the BUYER.
ARTICLE 6) PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
Goods that are prepared according to the wishes of the BUYER or clearly in line with his personal needs, that are not suitable for return due to their nature, that are in danger of spoiling quickly or that are likely to expire, and audio or video recordings, software programs and computer consumables, provided that the package has been opened by the BUYER. Refunds are not possible as per the regulation.
ARTICLE 7) Situations where the performance of goods or services becomes impossible
After the order, your order price will be refunded within 24 hours if the product cannot be supplied due to the software update period and exhaustion both on our site and in the manufacturer-importer or wholesaler companies. The ordered goods are not available in the supplier’s stocks.
No complaints or lawsuits can be filed against our company based on Article 16 of the ‘Regulation on Distance Contracts’.
ARTICLE 8) AUTHORIZED COURT
In the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the place where the BUYER purchases the goods or services and where the residence is located, are authorized up to the value announced by the Ministry of Commerce.
The SELLER submits its applications regarding complaints and objections to the T.C. Within the monetary limits determined by the Ministry of Commerce in December every year, the consumer can bring the problems to the arbitral tribunal or the consumer court in the place where he/she purchases the goods or services or where he/she resides. Information on the monetary limit is below.
Pursuant to paragraph 1 of article 68 of the Law on the Protection of Consumers No. 6502 and Article 6 of the Regulation on Consumer Arbitration Committees published in the Official Gazette dated 27/11/2014 and numbered 29188;
The monetary limits for the consumer arbitration committees to be responsible and authorized to deal with disputes are stated below.
The value in applications to be made to consumer arbitration committees for 2017:
District consumer arbitration committees in disputes under 2,400 (two thousand four hundred) Turkish Liras,
Provincial consumer arbitration committees in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred and ten) Turkish Liras in provinces with metropolitan status,
Provincial consumer arbitration committees in disputes under 3,610 (three thousand six hundred and ten) Turkish Liras in the centers of provinces that are not in metropolitan status,
Provincial consumer arbitration committees in disputes between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred and ten) Turkish Liras in districts of provinces that are not in metropolitan status,
is in charge.
This Agreement is made for commercial purposes.
SELLER: Globally Danışmanlık İç ve Dış Tic. Ltd. Sti.